I have reached level 2951 two weeks ago.
When I start the game using my email address then Soda is showing this screen:

When I start the game using my facebook account then Soda is showing the following screen:

I am not able to click on level 2951
Please help
Comments
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
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0 · Helpful Woah! Sweet Love HahaHow do I clear the history?
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0 · Helpful Woah! Sweet Love HahaBefore doing that can you explain the following.
When I start Soda on my smartphone it is showing this:
Level 2951 is available on my smartphone!!
When I play on my tablet it isn't!!!
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0 · Helpful Woah! Sweet Love Haha-cleared the history
-unistall and renstall soda on fb
-restart soda on smartphone and tablet
It doesn't fix the issue.
Ps: both smartphone and tablet are android devices.
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0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
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0 · Helpful Woah! Sweet Love HahaI have sent the form.
Let us wat for the result.
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0 · Helpful Woah! Sweet Love HahaElsa,
I received this message from the Soda Customer Care
===== begin message=====
Could you please check if there are any updates available for the game app on your device?
Head over to the Google Play Store and download the latest update to get back to the adventure.
If there aren't any available, this may be due to a technical issue affecting your game.
We can resolve this by resetting your game to the correct level but in this case you will only have 2 stars and average scores on all levels.
Could you please let me know if you agree with this?
I apologise for the troubles and I hope to hear from you soon.
=====end message=====
When i started Google Play Store, I got the message: "Error checking the updates". As a result none of my apps could be updated.
After clearing the data/cache of Play Store, almost 50 apps(among other the Candy Crush Soda) have been updated.
So now every thing is back to normal with the game.=)
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0 · Helpful Woah! Sweet Love Haha