Hi @boopadoop, as payment issues involve sensitive data and
require personalized support we do not support these queries in the community.
You can find the steps to take here:
@Stacylf75, if you play the game through Facebook you can ask them for lives, however, at the moment there is a glitch with that. I don't think you can buy lives. But I will search around and if I find an answer for you I'll respond back here.