What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
LOST ALL GOLD BARS
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candycrusher_1
Posts: 1 Newbie
in Support
so I recently lost all my gold bars I had about 29, i definitely didn’t buy anything and if I happened to it must be a glitch because I know for a fact I’ve been trying to save my Gold bars, and I’ve been doing well on the levels so far so I have no need to even buy them, so what can I do to fix this?
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Answers
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Welcome @candycrusher_1 to our sweet and amazing community! I am so sorry that you lost your gold bars. There is no way to refund gold bars directly through the game or your purchase history (because it does not involve real money), but I will report this to a CM to see if they can get your gold bars back. Just hang in there!
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I had 6 gold bars for ages, then I won 1st place and ended up with 10 , just to have them disappear and go back to 6. I then got 1st place again and ended up with 10 the other day, now I have NO GOLD BARS. I did not use them, they are hard enough for me to collect in the first place.
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Hey @josmusic ,
We checked your account and sadly you did use your gold bars at the end of some levels. Please be mindful when using them in the future, as gold bars that are used cannot be restored. As a one-time gesture of goodwill, given the fact that it didn't happen before, I've sent some Gold bars back to your account but, again, in the future, be thoughtful when clicking and getting extra moves if you don't want them at that point.
Cheers,
Xarly -
Hello @Rabine, Hearty Welcome to the Candy Soda section of our friendly King Community
I am sorry to hear that you have lost your Gold Bars in your game. Can you please provide your game user ID number with the help of this link https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
If you are logged into the game through Facebook, let me know. I will give you a different link to find your user ID.
Talk to you soon. Have a nice day/evening!