After Ad screen goes black - (Collecting details for investigation)!

BrandieMarksberry · May 2019

Help please

lindalemaire · May 2019

Same issue overhere. After watching the ad, the screen turns completely black and I have to restart the app. I'm using IOS 9.3.5

mindybess · May 2019

I am having the same issue I watch the video to continue playing on then goes completely blank and I have to close out and go back into the game on iOS 12.2

csjohns97 · May 2019

Hello, I am also having the same issue with screen going black after an ad. I restarted my iPad and I was able to get the app to open, and proceed to my trail. However, the screen is locked, and when I click on my current game, nothing happens. Just adding my two cents so you are aware it’s not an isolated incident. This started happening on May 29, 2019. Thanks.

Kirsty83 · June 2019

I am having the same problem with getting a black screen which freezes the game. I’m on iPhone 8 IOS version 12.2. Is there any fixes?

ctully78 · June 2019

Exact same issue. iPhone XS. iOS 12.3.1

episkate · June 2019

I am losing all my gold bars after the black screed happened. Any chance to get it back?

fab025 · June 2019

Hi all, I don’t know if anyone has noticed but the black screen effect seems to be happening more often... I just had it occur 3 times in a row in a matter of minutes... Any help fixing this yet??

fab025 · June 2019

I’ve also had it happen after I waited for the entire ad to finish, I hit the x and it goes black.

Using iPhone 7 Plus iOS 12.3.1

jeffb113 · June 2019

I have the same thing happen as everyone else in here. iPad 5th Generation iOS 12.1.3

driving me nuts not being able to get the extra boosters.

After Ad screen goes black - (Collecting details for investigation)!

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