I want to purchase extra moves but it keeps saying that the store is unavailable. What do I do now?

Dorikay63_ · June 2019

Store

LizzyLemondrop · June 2019

I usually get this if my internet connection isn't working. Otherwise, it could be a bug.

_Elsa_ · June 2019

Hi @Dorikay63_, welcome to our community. It's been a while since you wrote this message so is everything resolved now?

I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

DREEVES26 · October 2019

wont let me go to the store

pgoodg5 · October 2019

Im not able to make any purchases. It says "contacting" and then when I try to purchase it states "store unavailable". Been trying for a few days now.

_Elsa_ · October 2019

Are you guys playing on king.com or mobile? I know when playing on king.com there are a few glitches and that might be one of them.

franniefenu · January 2020

Same thing keeps happening to me it’s very frustrating

yoph_1234 · February 2020

Im not able to make any purchases. It says "contacting" and then when I try to purchase it states "store unavailable". Also when i try to get extra move the wheel just keep spinning

QueenB · February 2020

Which device are you playing on @yoph_1234?

Apple, Android, playing on Facebook, King.com or Windows 10?

yoph_1234 · February 2020

I am playing on Android device which is samsung galaxy J260F

QueenB · February 2020

Okay, thanks @yoph_1234 😊

Have you by any chance tried clearing the Google Play Store cache?

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart the mobile, open the game app and see if the issue has been solved.

Let me know how it goes please 👍

I want to purchase extra moves but it keeps saying that the store is unavailable. What do I do now?

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