Syncing game with phone and ipad

Shirley_Brown · June 2019

i have 1700 level on cc soda on my iPad and it is not syncing to my iPhone. two accounts possible

brownjunk1702@gmail.com and sracafe1@gmail.com

can this be fixed. If not I will just play on iPad. Frustrating.

KingChewy · June 2019

Hi @Shirley_Brown - welcome to our friendly community. I am going to tag my fellow Superstar @Elsa who had more knowledge on the syncing restrictions then I do and she if she can provide some insight for you.

_Elsa_ · June 2019

Thanks for tagging me @Foley1362. The best thing for you to do @Shirley_Brown is not even to bother with the syncing right now. I am going to ask you to go get your user ID # by following the steps on here:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form. Just tell them what level you were on and they will make sure that your progress is there but I think you should only use the one account for both devices.

Syncing game with phone and ipad

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