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Overcharged

mike131
mike131 Posts: 1 Newbie
I chose an £8.99 package and I think I have been charged £34.99?

pretty sure this happened with a £9.99 one the other day when I got charged £19.99

Could you please have a look into this?

thanks

Mike

Answers

  • PummyRaj
    PummyRaj Posts: 32,600 Candy Moderator
    Hello @mike131, Hearty Welcome to the Candy Soda section of our friendly King Community :)

    I am very sorry to hear that you were charged extra for your purchased packages!!  Please contact the King Support team through this below link and explain them what happened ---  http://help.king.com/contact.

    Select the Topic as "Problems with Purchase" and the Sub-Topic as "Payment Queries".  Then, write briefly about your thoughts of being "over charged" in the provided Comment box.  Keep your receipts safely to provide as a proof.

    ** You will be receiving an automated email with a ticket number as an acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received :+1:

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below!

    Hoping for the best!  Have a nice day/evening!
  • _Elsa_
    _Elsa_ Posts: 36,683 Sweet Legend
    Hi @mike131, welcome to our community.  To add to what @Pummy Raj wrote,  I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here:  https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

Hey! Would you like to give us your opinion?