Why did I lose my gold bars? (Solution found, keep reading)!
Answers
-
Hello, @jsmartling! You will need to follow the instructions in this link and King should be able to give you your bars back! I hope this answers your question! Have a great day!
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest
-
-
-
Hi guys!
We've figured out what the issue is and why you can't see your Gold bars and Boosters.
You might have been playing the game using a guest Kingdom account which means you have't connected your game using a personal email address.
Once the game prompts you to connect the game, you add an email but, when you do this, it creates a new account. It will transfer game progress but not the items you have saved.
I will be happy to have a look at your game records to provide insights and transfer the items to the new account and in order for me to do this, I will need your Game ID so I can locate your game records.
Apologies for the inconvenience caused and thanks for your patience while we correct this, (but remember you need to provide me the Game ID 😉).
-
Thanks for the ID @StMarianna👍
According to our system, you should have 58 Gold bars available in your game, is this not showing? I noticed you're playing on Apple device so can you try the following on the device to make sure the app is properly connected?- Disconnect the game from Facebook (if connected).
- Reinstall Facebook app if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (super important)
- Restart the device and try connecting the game back to Facebook so your progress can sync.
Hope this does the trick
