After Ad screen goes black - (Collecting details for investigation)!

RipplesGuy · July 2019

Thanks for these updates, @Bedriche and @ctully78.

I'm glad the ads with potential for bonuses have returned, but sorry to hear the black screens have returned as well. I'm actually deleted the app while I'm on vacation, so I can't chime in about my experience...but if you're reading this thread and are still experiencing the same thing PLEASE take the time to add a comment here, and mention what device you're using and also which OS version is installed on your phone--this helps the developers know just how widespread the problem is and what devices are impacted. -RG

CEG-2 · July 2019

Yes, the black screens have returned. I am using an iPad and am IOS 12.3.1

ctully78 · July 2019

iPhone XS. iOS 12.3.1

_Elsa_ · July 2019

To all the newbies here, I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Bedriche · July 2019

RipplesGuy said:

Thanks for these updates, @Bedriche and @ctully78.

I'm glad the ads with potential for bonuses have returned, but sorry to hear the black screens have returned as well. I'm actually deleted the app while I'm on vacation, so I can't chime in about my experience...but if you're reading this thread and are still experiencing the same thing PLEASE take the time to add a comment here, and mention what device you're using and also which OS version is installed on your phone--this helps the developers know just how widespread the problem is and what devices are impacted. -RG

Hey RG, I'm using an iPhone XR on iOS 12.3.1

fab025 · July 2019

Yes noticed it yesterday, “They’re baaaaack!”

iphone 7s plus iOS 12.3.1 and latest iPad

jdbowman · July 2019

Yes, black screens have returned with iphone 7 and 7plus using iOS 12.3.1, Candy Crush Soda level 2000

Arty_Gullotti · July 2019

This also has happened to me on both my IPad and my IPhone, it did it for about a week and then started working again.....I noticed I received an update for both devises a day or two later, after the updates it still occurred, I then received an update from crush & soda...I haven’t had any problems until today

MissNiss · July 2019

Black Screen Issue
I'm playing the game through Facebook on my Laptop with Windows 10

The black screen issue happens right after i finish a level, right before it moves on to the next level.
At that time i will wait awhile for the game to fix itself but that never happens so I will then refresh the game and it works fine until the next time it happens which is every time i pass a level before it goes on to the next level.

UPDATE: Also there is a continuous chiming sound while the screen is black.

_Elsa_ · July 2019

Hi guys, there are a couple of glitches in the games and I've created a list so I am going to add this message if you are all saying that the black screen is back. This list will be elevated to the studio by the end of the week.

After Ad screen goes black - (Collecting details for investigation)!

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