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After Ad screen goes black - (Collecting details for investigation)!
Answers
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I'm glad the ads with potential for bonuses have returned, but sorry to hear the black screens have returned as well. I'm actually deleted the app while I'm on vacation, so I can't chime in about my experience...but if you're reading this thread and are still experiencing the same thing PLEASE take the time to add a comment here, and mention what device you're using and also which OS version is installed on your phone--this helps the developers know just how widespread the problem is and what devices are impacted. -RG
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Yes, the black screens have returned. I am using an iPad and am IOS 12.3.11
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iPhone XS. iOS 12.3.11
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Hey RG, I'm using an iPhone XR on iOS 12.3.1RipplesGuy said:I'm glad the ads with potential for bonuses have returned, but sorry to hear the black screens have returned as well. I'm actually deleted the app while I'm on vacation, so I can't chime in about my experience...but if you're reading this thread and are still experiencing the same thing PLEASE take the time to add a comment here, and mention what device you're using and also which OS version is installed on your phone--this helps the developers know just how widespread the problem is and what devices are impacted. -RG1 -
Yes noticed it yesterday, “They’re baaaaack!”
iphone 7s plus iOS 12.3.1 and latest iPad1 -
Yes, black screens have returned with iphone 7 and 7plus using iOS 12.3.1, Candy Crush Soda level 20000
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This also has happened to me on both my IPad and my IPhone, it did it for about a week and then started working again.....I noticed I received an update for both devises a day or two later, after the updates it still occurred, I then received an update from crush & soda...I haven’t had any problems until today0
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Black Screen Issue
I'm playing the game through Facebook on my Laptop with Windows 10
The black screen issue happens right after i finish a level, right before it moves on to the next level.
At that time i will wait awhile for the game to fix itself but that never happens so I will then refresh the game and it works fine until the next time it happens which is every time i pass a level before it goes on to the next level.
UPDATE: Also there is a continuous chiming sound while the screen is black.0 -
Hi guys, there are a couple of glitches in the games and I've created a list so I am going to add this message if you are all saying that the black screen is back. This list will be elevated to the studio by the end of the week.
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