Can someone assist me, please? (BGH)

BeckyBubblegumBeckyBubblegum Posts: 281 ✭✭✭✭
edited July 20 in Support
Hello, everyone! I won Bubblegum Hill and was sitting on the throne for about an hour when I was dethroned. I never got a notification that I had received any gold bars for my time, and unfortunately I can not remember how many I had prior to winning! :blush: Could someone please look into my log and find out if I was rewarded the gold and how many bars I received, if any? It would really set my mind at ease! My User ID is:
Thank you!

Update: After taking the throne for a second time today, I received a total of 5 gold bars. I can not tell if these 5 bars have anything to do with my previous run or not. I was on the throne for a considerably shorter amount of time.

Best Answer

  • XarlyXarly Posts: 2,096 Community Manager
    Accepted Answer
    Hi @BeckyBubblegum !

    Always glad to see you around, hope you are surviving the heat well! (Here in Barcelona it definitely is a struggle right now 😨).

    I've checked your account (thanks for providing the ID from the get-go!) and indeed the 5 Gold Bars come from that combination. I hope this helps your peace of mind!

    Cheers,
    Xarly
    Accepted Answer


Answers

  • PummyRajPummyRaj Posts: 5,397 Superstar
    Hello @BeckyBubblegum,

    Nice to talk to you again!  Hope you are having a good day :) 

    I will inform the Community Manager about the issue.  But, you will have to wait till Monday as the King team will be off on Saturday & Sunday!  Thank you for providing your game user ID.  It will help them to look into it :+1:  

    Even though, you suspect you might not have received the Gold Bars, keep playing the BGH.  Also when you win, take a screenshot and save it =)  

    Please let me know if you have any other questions.  Have a cool weekend!

  • BeckyBubblegumBeckyBubblegum Posts: 281 ✭✭✭✭
    Thank you, @Pummy Raj! I'm doing well, despite the heat! :sweat:
    I am aware I will have to wait until Monday for a response, but I thought it better to submit my report the same day than to wait. In the meantime, I will most definitely continue playing BGH. :)
  • PummyRajPummyRaj Posts: 5,397 Superstar
    Thank you, @Pummy Raj! I'm doing well, despite the heat! :sweat:
    I am aware I will have to wait until Monday for a response, but I thought it better to submit my report the same day than to wait. In the meantime, I will most definitely continue playing BGH. :)
    Great, Becky :+1: 🤗

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