Payment Issue

Is anybody else having a problem with payment for additional moves for candy crush soda. On several occasions now I have purchased the additional moves, money has been taken and then an orange screen appears to say there is a problem and the game has to be refreshed therefore no additional moves. After contacting support was told that I had been given what I had paid for.  I am getting really disillusioned with this game and would now be very reluctant to attempt to buy anything else.

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