What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
Gold bars disappeared!
silvinharl
Posts: 1 Newbie
in Support
Answers
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Hi @silvinharl, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.Did you ever get your gold bars back? You should never lose them.
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Hi @ARMc, welcome to our community. Gold bars should never disappear. I am going to ask you to please get your user ID # by following the steps from here. Once you have that number please write back here and let me know. Please don't post the number here. Once I see your message I will tag the community manager who can look into your account to find out what happened.
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@agape1193, welcome to our Community
It is not possible to lose Gold bars as these get backed up just like your game progress does. Either you have connected to the wrong account or Gold bars have been used.
Does anybody else have access to your game? If you're playing on a mobile, make sure you have connected to the right account.
I hope this helps but if not, here in the community, we are unable to replace any items that have been lost. Please tap on the "Contact Us" button on the bottom of the page so you can get help: