Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

orientalmask · August 2019

Hi QueenB

I did clear the cache and then deleted the game and reinstalled it. However, it’s still saying there’s a connection error when I try to log in. I was at level 2703 😡 am I going to get all my boosters back.

orientalmask · August 2019

Hi QueenB

It’s working again, thank you!

parrothead · August 2019

Orientalmask—did deleting and reinstalling make it work again, or did Queenbee do something behind the scenes to fix it for you? Thanks

orientalmask · August 2019

Hi Parrothead

Not sure if QueenB did anything ‘behind the scenes’ as I never said when I was deleting or reinstalling the game. However, deleting and reinstalling did seem to do the trick. Just be patient after reinstalling as it still took several minutes for everything to be back to normal. It started me out on level one again with an error connection again but then it started working again

_Elsa_ · August 2019

@orientalmask, you just confirmed what other players have confirmed that if you uninstall and reinstall the game it starts working again. Unfortunately, by doing this you lose all lives and boosters but at least you get to play the game again.

orientalmask · August 2019

Hi Elsa

yes it is working again but players should not have to delete and reinstall a game for it to work properly, this is the first time I’ve had to do that to play a game. Any updates etc that is done should not have caused these problems and your programmers should’ve been able to fix it

parrothead · August 2019

Thanks Orientalmask

orientalmask · August 2019

No problem Parrothead 👍

shafrmsf · August 2019

I’m having the exact same issue. None of the solutions above work. I started having problems right after I created a King account instead of login in with Facebook. I can login to other King games using the king sign in, but not candy crush. This is may be an issue with your system so reloading and disabling is not going to work.

shafrmsf · August 2019

OK now reinstalling worked and didn’t lose my place once signing in with King login.

Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

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