Please, I haven't been able to play Candy Crush Soda for three days since the black screen would thank you with all my heart if you can fix it, thank you very much and greetings.
Hi @rosiem & @MariaVega - welcome to our friendly community. I’m very sorry to hear you’ve both had this issue. Can you both confirm what platform you play the game from I.e. Mobile or PC.
If you you can provide a screenshot of the issue as well so we can see if it’s completely blank or what’s going on that would be great. Please use the 🏔 icon above the comment box.
@QueenB - please tag a look into this possible issue 🙏🏻
It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.
Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.
Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.
If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait!
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
Answers
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0 · Helpful Woah! Sweet Love HahaIf you you can provide a screenshot of the issue as well so we can see if it’s completely blank or what’s going on that would be great. Please use the 🏔 icon above the comment box.
@QueenB - please tag a look into this possible issue 🙏🏻
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaPlease confirm what device platforms you all are playing from! 🙏🏻
Also so if you can provide your user id’s so they can research this further that would be helpful as well. Thank you for patience and understanding.
- Report
0 · Helpful Woah! Sweet Love HahaPlease confirm what device platforms you are playing from! 🙏🏻
Also so if you can provide your user id so they can research this further that would be helpful as well. Thank you for patience and understanding.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaPlease confirm what device platforms you all are playing from! 🙏🏻
Also so if you can provide your user id’s so they can research this further that would be helpful as well. Thank you for patience and understanding.
- Report
0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/266217/black-screen-candy-crush-soda-reported-to-the-studio/p6
@QueenB - can you merge this? 🙏🏻
- Report
1 · Helpful Woah! 1Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/266217/black-screen-candy-crush-soda-reported-to-the-studio/p6
@QueenB - can you merge this? 🙏🏻
- Report
0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/266217/black-screen-candy-crush-soda-reported-to-the-studio/p6
@QueenB - can you merge this? 🙏🏻
- Report
0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/266217/black-screen-candy-crush-soda-reported-to-the-studio/p6
@QueenB - can you merge this? 🙏🏻
- Report
0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/266217/black-screen-candy-crush-soda-reported-to-the-studio/p6
@QueenB - can you merge this? 🙏🏻
- Report
1 · Helpful Woah! 1Sweet Love HahaIt seems that we have a slight technical issue with our game which is unfortunately impacting your game play.
Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.
Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.
If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait!
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
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1 · 1Helpful Woah! Sweet Love HahaThe Studio has asked if you can share the browser you're using (Chrome, Edge, etc... ) and if you're on Windows 7, 10 or playing on Mac?
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha