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Bluetyler · May 2019

Having the same issues. Using S10 + and logging in with email not Facebook. First time in playing the game I'm having trouble. Don't want to uninstall and lose progress.

_Elsa_ · May 2019

Hi @Bluetyler, how can you log into the games with email and not with Facebook or the Kingdom? Do NOT uninstall the game on your mobile because you will lose all lives and boosters.

Bluetyler · May 2019

Elsa said:

Hi @Bluetyler, how can you log into the games with email and not with Facebook or the Kingdom? Do NOT uninstall the game on your mobile because you will lose all lives and boosters.

Sorry. By email I mean signing in to the Kingdom.

I went ahead and unistalled. I did lose lives and boosters and it went back to the last save point when I logged in which was about 9 levels behind where I was.

Not perfect but game is working fine again. Not sure why this happened.

_Elsa_ · May 2019

Hi @Bluetyler, well I am happy to hear that you have the game working again. Thanks for letting me know.

MillieKivinen · May 2019

Hey! My game doesn’t connect to internet. My game has logged me out and doesnt let me sign back in to the game. Help me, what should I should do?

TheWonderGinger · October 2019

My game will not work unless I’m on on WiFi. And I don’t have WiFi at home. I can play but progress won’t save and I can’t use the prize wheel

seb_369 · March 2020

Hi, I can't believe it's being more than 5 months without a proper solution to this problem. Can you fix it King? All this people don't understand that this problem is due to the date/time exploit that they all do... that will help as "useful" information right?

cnodell · March 2020

No matter if im on Wi-Fi or my data the game will not connect to internet.. It will not allow me to collect my prizes. You all need to fix it or i will be deleting it

Nmendez49 · March 2020

Maybe your wifi not working or maybe entered wrong password

bearwithme · March 2020

Hello @cnodell and welcome to our friendly King Community. What kind of message are you getting - is it similar to this?

Some people have been experiencing this problem on several of the King games and even after re-installing the game - they still have the same problem. This issue is under investigation with the Studio so if this is the error you are seeing please post your Game ID# in a comment below and we will pass it on to the studio.

"Find Game ID Number" – link to find your game ID#

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