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I need help with lost progress! (Under investigation)!

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Answers

  • simmonslouise82
    simmonslouise82 Posts: 6

    Level 1

    Hi I’ve somehow linked my sons Facebook with my account an now and t has taken me right back to 1 when I was on level in the thousands I can’t seem to get it back. Please help . 
  • Mtay82
    Mtay82 Posts: 1

    Level 1

    I’ve also lost all of my game progress. And I’ve tried to reach out to CCS several times and they’ve not resolved the issue 
  • Laura_Selkirk
    Laura_Selkirk Posts: 2

    Level 1

    edited October 2019
    I have lost all my progress. Back to level 35. Can u help?
  • carriejane
    carriejane Posts: 2

    Level 1

    edited October 2019
    I updated my iPad and now lost all my levels, but if I go to the app on my iPhone they are all there. I connect through Facebook on both and usually the levels are at the same point. (The boosters never are!) How can I fix this? 

    **update! So 24 hours after I updated my iPad,  I tried to connect with Facebook again and this time I got the unrecognised server message. I logged in verified it was me and lo and behold my levels are back! Yay 😀 
  • danielleohagan123
    danielleohagan123 Posts: 1

    Level 1

    This happened me too and am gutted as I was on level 2012
  • krlnds
    krlnds Posts: 0

    Newbie

    I was at level 653 and now I back at level 1
  • Pamelawells2008
    Pamelawells2008 Posts: 1

    Level 1

    Mine too
  • jazzkittin
    jazzkittin Posts: 2

    Level 1

    Omg I thought I was losing my mind!
    me too... back to 1?! 😲
  • Yosca
    Yosca Posts: 17,878
    Tagging @Elsa or @QueenB mayby you can help?
  • imcarol
    imcarol Posts: 1

    Level 1

    Was in level 900s or so but when I play it is starting on level 1 over n over I've uninstalled reinstalled even force stop nothing working 

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