I need help with lost progress! (Under investigation)!

simmonslouise82 · October 2019

Hi I’ve somehow linked my sons Facebook with my account an now and t has taken me right back to 1 when I was on level in the thousands I can’t seem to get it back. Please help .

Mtay82 · October 2019

I’ve also lost all of my game progress. And I’ve tried to reach out to CCS several times and they’ve not resolved the issue

Laura_Selkirk · October 2019

I have lost all my progress. Back to level 35. Can u help?

carriejane · October 2019

I updated my iPad and now lost all my levels, but if I go to the app on my iPhone they are all there. I connect through Facebook on both and usually the levels are at the same point. (The boosters never are!) How can I fix this?

**update! So 24 hours after I updated my iPad, I tried to connect with Facebook again and this time I got the unrecognised server message. I logged in verified it was me and lo and behold my levels are back! Yay 😀

danielleohagan123 · October 2019

This happened me too and am gutted as I was on level 2012

krlnds · October 2019

I was at level 653 and now I back at level 1

Pamelawells2008 · October 2019

Mine too

jazzkittin · October 2019

Omg I thought I was losing my mind!
me too... back to 1?! 😲

Yosca · October 2019

Tagging @Elsa or @QueenB mayby you can help?

imcarol · October 2019

Was in level 900s or so but when I play it is starting on level 1 over n over I've uninstalled reinstalled even force stop nothing working

I need help with lost progress! (Under investigation)!

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