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I need help with lost progress! (Under investigation)!

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Answers

  • rafelito
    rafelito Posts: 4

    Level 1

    I cant collect my gold bars. Any ideas? 
  • amasco15
    amasco15 Posts: 0

    Newbie

    i was on a high level and I agreed to the new terms and now I’m starting on level 1 again, why? I’m going to delete all Candy Crush games if I can’t get back to my original level. 
  • mngadou
    mngadou Posts: 1

    Level 1

    Same issue here too. Sorry I updated it now.
  • Berlingermany34
    Berlingermany34 Posts: 3

    Level 1

    Yes I am having the same problems, yesterdayI was on a over 300 level and today at 1
  • gmal
    gmal Posts: 1

    Level 1

    Updated, lost games. Went back to level one

  • Hi @lauriemarks and welcome to our adorable Community 😊 I am so sorry this has happened to you. Was your game connected to a King or a Facebook account? If so, please follow the link below and you will see how to get your progress back.

    https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    Let me know if this helped you. Have a wonderful day 🤗
  • deafinegan
    deafinegan Posts: 7

    Level 1

    i have been playing on my phone for years and today when I login with my Facebook account it takes me back to level 1.  My avatar is not right. It is fine on my iPad and I can log into candy crush on my phone with Facebook and it takes me to the correct level. I should be in 1243 on Soda. How do I correct?  I’ve tried logging in and out of my Facebook and soda crush. 
  • margaretg
    margaretg Posts: 3

    Level 1

    I finished a level and when I went to play later the game started back on a levek home gym I have already finished
  • Sarafoff76
    Sarafoff76 Posts: 5

    Level 1

    I was on about level 2940 or so, lots of $$ spent, 100 plus coins and extras gone!!! What is going on?!?!
  • nanajulie
    nanajulie Posts: 1

    Level 1

    Happened to me too.  How can I get my progress back.  I was on level 1908

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