I need help with lost progress! (Under investigation)!

rafelito · October 2019

I cant collect my gold bars. Any ideas?

amasco15 · October 2019

i was on a high level and I agreed to the new terms and now I’m starting on level 1 again, why? I’m going to delete all Candy Crush games if I can’t get back to my original level.

mngadou · October 2019

Same issue here too. Sorry I updated it now.

Berlingermany34 · October 2019

Yes I am having the same problems, yesterdayI was on a over 300 level and today at 1

gmal · October 2019

Updated, lost games. Went back to level one

firebombmarkus · October 2019

Hi @lauriemarks and welcome to our adorable Community 😊 I am so sorry this has happened to you. Was your game connected to a King or a Facebook account? If so, please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Let me know if this helped you. Have a wonderful day 🤗

deafinegan · October 2019

i have been playing on my phone for years and today when I login with my Facebook account it takes me back to level 1. My avatar is not right. It is fine on my iPad and I can log into candy crush on my phone with Facebook and it takes me to the correct level. I should be in 1243 on Soda. How do I correct? I’ve tried logging in and out of my Facebook and soda crush.

margaretg · October 2019

I finished a level and when I went to play later the game started back on a levek home gym I have already finished

Sarafoff76 · October 2019

I was on about level 2940 or so, lots of $$ spent, 100 plus coins and extras gone!!! What is going on?!?!

nanajulie · October 2019

Happened to me too. How can I get my progress back. I was on level 1908

I need help with lost progress! (Under investigation)!

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