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After Ad screen goes black - (Collecting details for investigation)!
Answers
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Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?0
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Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?
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It doesn't seem like this will EVER be fixed! I've given up on it, which is sad, because this was my favourite game! They just don't seem to care.1
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Kathyrnn said:Hello Queen Bee. It has been 2 weeks since your previous comment on the advertisements not running. Has the team come up with a “time frame” for when this will be fixed?
I posted this question on 10/2/19 in the “Advertisements” thread, “Ad screen goes black” thread” and on Queen Bee’s page. It’s now 10/23/19 and I’ve gotten no answer. King was first notified about this problem on 5/29/19. We are at almost 5 months now. Is there a “timeframe” yet for when this problem will be fixed?0 -
I posted a question on 10/2/19 asking if they had come up with a “timeframe” for when they would be fixing the problem with advertisements not running. I posted it in the Advertisements” thread, “After ad screen goes black” thread and on Queen Bee’s page. It’s now 10/23/19 and I’ve gotten no response. King was first notified about this problem on 5/29/19. We are now coming up on 5 months and the problem still has not been fixed. Is there a “timeframe” yet as to when this problem will be fixed?0
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I get a black screen only when trying to watch some of the ad videos(some work) but I can’t get out Of it AND I don’t get the reward either. Not during game play like others have reported.
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Same - bonus videos not playing. after choosing to view the bonus video the screen then just stays black. And i have to exit or hit my back button and then lose my bonus
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Hi all, thanks for reporting this issue.
I need to know the following details in order to pass this on to the Studio so they can investigate:
- Which device are you playing on - Android, Apple, Windows, Kindle?
- Which game app version do you have installed?
Which of the adds do get the black screen:
-The pregame ads to get a Booster?
- The end of the game ad that gives you extra moves?
Once I have enough details, I'll be able to pass this on.
Thanks for your collaboration
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I have the same issue. the screen goes black when the "curtains" open to get boosters, goes black when given the opportunity to get a booster at the beginning of a level, and goes black at the end of a fail to try to get extra moves. I am playing on Samsung tab s2 using android version 7. this is happening on both soda and saga. I updated both apps today shut down the tablet, allowed to to rest and powered it back up. the issue continues.
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all is working again, thank you!0
