I have been having issues now for about a month with internet connection issues. It’s not my internet because all my other games work. It won’t connect on Facebook either. I was doing the races with other players and now I can’t.
Hi @heidic83 - welcome to our friendly community. Sorry to hear you’ve had this issue. Can you please take a screenshot of the error message and upload it here using the 🏔 icon above the text box so we can see exactly what you are?
Hi @wend62 - welcome to our friendly community. This is an ongoing issue with the game currently and the studio is working to fix it. You can follow updates on the main thread here.
Hi @Trm1 - welcome to our friendly community. This is an ongoing issue with the game currently and the studio is working to fix it. You can follow updates on the main thread here.
I’m also having this same issue where I have an excellent internet connection but can’t do anything other than get lives from friends and my daily reward. It’s incredibly frustrating. I have an iPhone 6 and the most recent update available. Please fix before I delete it!!!!!
I'm having the same problem with Candy Crush Soda - App on a Windows 10 PC downloaded from Microsoft Store. Version 1.151.300.0, updated Nov 3. Interestingly, Candy Crush Jelly is fine.
If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.
- Which device are you playing? Android, Apple, Kindle?