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Candy Crush soda closes out when I get the move rush. This happens on my iPad. Please help!

shell1020
shell1020 Posts: 4 Newbie
in Support
The game keeps closing out when I get the move rush.  Getting very frustrating. Thanks
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  • QueenB
    QueenB Posts: 13,660 Community Manager
    Sorry to hear about this @shell1020😟

    Do you mind coming back with the following details so we can investigate further?

    - Model and iOS of your device: To find this follow these steps: Settings > General > About > Make a note of the "model" and the "version"

    - Game app version: To find this follow these steps: Settings > General > Usage > Manage Storage > name of the game > Make a note of the version number

    - Available storage space: To find this follow these steps: Settings > General > Usage in the right column. Under Storage, you will see the storage capacity of your device and how much you still have available.


    Thanks :)


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  • shell1020
    shell1020 Posts: 4 Newbie
    Hi,
    The model # is ML0N2LL/A
    The version is 13.2
    The game app version isn1.152.12
    27.9GB of 128GB used

    Thanks
    Michele
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  • QueenB
    QueenB Posts: 13,660 Community Manager
    Answer ✓
    Awesome, thanks @shell1020👍

    Could you please check the App Store as a new update got released yesterday which should improve the freezing issue, you should have version 1.152.13.

    Hope it helps :) 
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  • shell1020
    shell1020 Posts: 4 Newbie
    Answer ✓
    Thank you so much. I can play the game again!💕
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