Why is my game not loading prizes

mzneen2 · November 2019

Each time I log into the Candy Crush Soda game it tells me that there is not an internet connection. My progress has been saved but I cannot collect prizes. I cannot log into my account. Is there a glitch in the game? This has been going on for sometime.

PummyRaj · November 2019

Hello @mzneen2 Hearty Welcome to the Candy Soda section of our friendly King Community

I am very sorry to hear about the issue in your game! How are other games on your device? Are they working fine or the same?

According to your reply, I will be able to suggest you what to do next!

** IF you tap on "Type your Comment" box located below, you will be able to post back.

Talk to you soon! Have a great rest of the day/evening!

Mizelledebbie_50 · November 2019

I am not receiving any prizes

mzneen2 · November 2019

My device is brand new and it is working fine

mzneen2 · November 2019

My other games are working fine

heidifralick · November 2019

Mizelledebbie_50 said:

I am not receiving any prizes

heidifralick · November 2019

@Mizelledebbie_50 I'm not receiving mine either and support sent me right back here!!!

Why is my game not loading prizes

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