“No connection to internet”. - Reported!

Hello again @Angel123 and Hearty Welcome @candykisses123🤗 

2 more questions to you both for my clarification... 

1) Are you connected to the game through Facebook or Kingdom account or both?

2) Can you show me a screenshot of that "no internet connection" message?  Here us a web-page that tells you how to take a screenshot https://www.take-a-screenshot.org/

** I got an idea of the issue, but would like to double-check before I can suggest you anything!

TO post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the pic from your device.  

Talk to you soon!  Have a great rest of the day/evening!

Laurencreeden said:

I'm having the same issue.  My internet is working properly but game won't connect to WiFi or kingdom.  I'm using my galaxy S10 and have also tried on my iPad with no success for either.  Candy soda works fine just not candy crush. 

Hello @amandae595 A Warm Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!  So, are you seeing the message "not connected to Internet"?

Are you logged into the game ONLY with Facebook OR have you logged in through Kingdom account too?  Can you show me a screenshot of the message that appears on your screen?    

Please post back by tapping on "Type your Comment" box located below.

Talk to you soon!  Have a great rest of the day/evening!