Save game lost, cannot restore

Ozi · May 2018

Hi everyone!

My mum loves playing Candy Crush Soda Saga. But yesterday we had a small problem and she accidentally uninstalled the game from her laptop (the game was originally downloaded through the Windows Store on Windows 10). She doesn't have a Facebook account so the game wasn't backed up through a Facebook account, nor a King account. I have created her a King account in the game (and I'm using my dad's Facebook account to access King Care because this is my parents' laptop).

Is there any way to restore her progress? She said she was level 330-something and I don't know exactly myself.

Thanks in advance!

Xarly · May 2018

Hi Ozi,

That's a pity! I'll send you a private message so that we can take a look at it together and help your mom out!

Cheers,

Xarly

rustyfang · January 2020

Last night my saved level was over 2100, this morning it’s gone back to level one. Not happy at all

Veeai28 · January 2020

Same thing here with me, i have reached 1888 level in my other xellphone but when installed in my new phone im back to level 1..so sad

PummyRaj · January 2020

Hello @rustyfang and @Veeai28 Hearty Welcome to both of you to our friendly King Community

I am sorry to hear that you have lost the levels in your game! Please follow this link to restore your level progress https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook or Kingdom account, follow the suggestions in "Problems with retrieving Saved game";

2) If you have not saved your game till now, follow the steps in the section part "Didn't save the game, is it too late"! With this step, the "Player Support Team" will be able to retrieve your game progress.
But, please note that they can restore all those levels with only 2 stars, but cannot give the highest scores you have previously achieved!

Hope this made sense and clarifies! Please post back and let us know how it went and also if you need further assistance.

** IF you tap on "Type your Comment" box located below, you will be able to write back

Hope everything works out fine! Have a great rest of the day/evening and a wonderful New Year!

saadousousouhannachi · January 2020

hello. happy dayeveryon in the communituy

rustyfang · January 2020

Not sure what I done but I’m back to my level 😁😁😁

PummyRaj · January 2020

Great to know that @rustyfang

Keep having fun in your game(s) and please feel free to come back to post if you face any issues with your games in future!

Thank you for posting in the Community! Have a great rest of the day/evening and wonderful New Year

Save game lost, cannot restore

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