Facebook and King cloud sync both stuck at 862 but I am at 1420

billie10010 · January 2020

I have a new Kindle Fire 8". My old Kindle 7" HD 3rd generation is on its last legs. On Facebook on my PC, and also after sync'ing my new Kindle to Facebook all I got was 861 but I'm at 1420. I contacted support. They told me to beat one more level on my new Kindle, store to FB again and then try the new Kindle. I did that but still got 861 on my Facebook and when I removed and reinstalled Candy Crush on my new Kindle it went back to 861. I am extremely frustrated because King support stopped responding to me. They were very responsive until we hit this point and now they are trying to get me to come to the community for help. Please please help me. Thank you.

FYI: I am a computer professional and I don't mind rooting my old Kindle but I do not want to root my new one. Thanks

QueenB · January 2020

Hi @billie10010 and welcome to our Community

I can see that you have a case pending with the following Ticket #9057633. You need to reply back to the message so check and see if you can find the email and reply back so they can continue assisting you.

Hope this helps

billie10010 · January 2020

Thank you for answering. I have replied to the case many times and they stopped responding.

billie10010 · January 2020

I am totally upset with the support from Candy Crush. I have responded to their emails and they stopped responding to mine and the "Community Moderator" acts as if it's my fault for not answering.

Facebook and King cloud sync both stuck at 862 but I am at 1420

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