I was trying to spend my coins that I bought to get me through a level that I would have won but its kept saying store unavailable so now I'm stuck again
I would suggest that you update your app and clear the cache.
If it is still not available, please report back.
Since this community does not support buying
behavior, please go to the bottom of the page on contact: Please fill
out the form and make sure that everything is spelled correctly and send
it off. Please do it in your language. You will then receive an
automatic email and describe your problem and send it. If you haven't
received anything after about 3 days. Please repeat this process.
I can't do more for you.
Thank you and good luck
♥♥♥
💓 Where there's a will, there's a way 💓
😉 One look at my profile would help everyone! 👍
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Hello @loopy66, Hearty Welcome to our friendly King Community
I am very sorry to hear about the issue in your game!! Can you please tell me something...
Are you having issues ONLY with purchasing items with your Gold Bars and everything else is fine? Or are you having issues with something else too.. for example: receiving the gift from Mr. Toffee's fair, etc,!
Also, are you using a PC or a mobile device to play the game?
Talk to you soon! Have a great rest of the day/evening!
I haven’t been able to link to the store for days and have been held back because I couldn’t purchase extra moves or boosters. I feel like I should get back all that I lost due to this. It’s insane. It seems like this happens quite often. I think I’ll quit while I’m still sane. Thank you.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Hello @debbiebe65, Hearty Welcome to our friendly King Community
I am very sorry to hear about the issue in your game! Is it only the Candy Soda game that's having this issue and all other games are working fine?
If so then, usually, deleting and reinstalling the App would resolve this "no connection" issue!! But, please be aware that "Reinstalling" the game App will delete all the in-game our pre-game boosters. If you would like to reinstall the game, please follow below steps.
First of all, make sure that you have saved the game either through Kingdom account OR Facebook account! It might not be possible to save your game now due to internet connection issue!! So, take a picture of the map that shows your current level.
Then follow these steps --> Delete the Soda App --> Disconnect from WiFi --> Clear Cache --> Restart the device after shutting it down for couple of minutes --> Connect to Internet --> Install the App --> Log in and you should be able to back into the game with the last level you have saved! And you will also be able to make purchases without any issues
Please let me know if you need any other assistance, by tapping on "Type your Comment" box located below.
Hope everything works out fine! Have a wonderful weekend ahead
Hello @Anitamei1974, Hearty Welcome to our friendly King Community
I am very sorry to hear about the issue in your game!! Is it the only Candy Soda game that you are having this issue with? Any / all other games you play on that device are working fine? Also, are you seeing any message "no internet connection" / "cannot make purchases" etc.,
If so, the best remedy that works out for most of the people for this issue, is to "Delete & Reinstall" the App! After the re-installation, all the bugs/glitches are gone and game works fine BUT only downside with this step is, you will be loosing all your saved up boosters!!
If you are OK with loosing your current boosters, please do delete the App --> Clear the Cookies / cache --> Restart your device after shutting it down for couple of minutes --> Install the game and log-in and play! Now, you should not have any issue and should be able to play from where you left off!!
Please post back if you need further assistance or need clarifications... if you tap on "Type your Comment" box located below, you can write back!
Hope everything works out fine! Have a great rest of the week!
P.S: If you have purchased any of your boosters with real money, you can contact the Player Support Team and ask for a refund! But, you might have to show the proof of purchase, and it should be easy!
Answers
I wish you a lot of fun here
♥♥♥
- Report
0 · Helpful Woah! Sweet Love HahaI was trying to spend my coins that I bought to get me through a level that I would have won but its kept saying store unavailable so now I'm stuck again
- Report
0 · Helpful Woah! Sweet Love HahaSince this community does not support buying behavior, please go to the bottom of the page on contact: Please fill out the form and make sure that everything is spelled correctly and send it off. Please do it in your language. You will then receive an automatic email and describe your problem and send it. If you haven't received anything after about 3 days. Please repeat this process. I can't do more for you.
Thank you and good luck
♥♥♥
- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game!! Can you please tell me something...
Are you having issues ONLY with purchasing items with your Gold Bars and everything else is fine? Or are you having issues with something else too.. for example: receiving the gift from Mr. Toffee's fair, etc,!
Also, are you using a PC or a mobile device to play the game?
Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI need to know which device you are using to play the game!
I have one more question to ask you... Can you tell me what were you trying to buy before and you received the message "store unavailable"?
I am sorry for continuous questions... the more details I know about the issue, the better it is for us to provide a solution for the issue!!
Hope this made sense! Talk to you soon! Have a great rest of the day/evening!
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWe have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
- How to reinstall!
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thanks
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- Report
9 · 3Helpful Woah! 1Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game! Is it only the Candy Soda game that's having this issue and all other games are working fine?
If so then, usually, deleting and reinstalling the App would resolve this "no connection" issue!! But, please be aware that "Reinstalling" the game App will delete all the in-game our pre-game boosters. If you would like to reinstall the game, please follow below steps.
First of all, make sure that you have saved the game either through Kingdom account OR Facebook account! It might not be possible to save your game now due to internet connection issue!! So, take a picture of the map that shows your current level.
Then follow these steps --> Delete the Soda App --> Disconnect from WiFi --> Clear Cache --> Restart the device after shutting it down for couple of minutes --> Connect to Internet --> Install the App --> Log in and you should be able to back into the game with the last level you have saved! And you will also be able to make purchases without any issues
Please let me know if you need any other assistance, by tapping on "Type your Comment" box located below.
Hope everything works out fine! Have a wonderful weekend ahead
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaPlease update your app and clear the cache.
♥ Have a good time♥
- Report
0 · Helpful Woah! Sweet Love HahaI am very sorry to hear about the issue in your game!! Is it the only Candy Soda game that you are having this issue with? Any / all other games you play on that device are working fine? Also, are you seeing any message "no internet connection" / "cannot make purchases" etc.,
If so, the best remedy that works out for most of the people for this issue, is to "Delete & Reinstall" the App! After the re-installation, all the bugs/glitches are gone and game works fine BUT only downside with this step is, you will be loosing all your saved up boosters!!
If you are OK with loosing your current boosters, please do delete the App --> Clear the Cookies / cache --> Restart your device after shutting it down for couple of minutes --> Install the game and log-in and play! Now, you should not have any issue and should be able to play from where you left off!!
Please post back if you need further assistance or need clarifications... if you tap on "Type your Comment" box located below, you can write back!
Hope everything works out fine! Have a great rest of the week!
P.S: If you have purchased any of your boosters with real money, you can contact the Player Support Team and ask for a refund! But, you might have to show the proof of purchase, and it should be easy!
- Report
1 · Helpful Woah! 1Sweet Love Haha