Sign Up!

Refund

Options
easton14
easton14 Posts: 1 Newbie
Hi. 

I purchase content last week that I never recieved.  You deducted R139.99 twice. Can you please refund me

Answers

  • whiteye
    whiteye Posts: 1 Newbie
    Options
    My son clicked to buy extra moves by mistake costing me 8.99 😭
  • Spinnifix
    Spinnifix Posts: 24,731 Sweet Legend
    Options
    Hello and welcome to this community

     ☺


    The community does not support buying behavior.

     Therefore I give you the steps:



    Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.


    ♥Godd Luck♥
  • QueenB
    QueenB Posts: 13,660 Community Manager
    Options

    You can also select the "Contact Us" button below:



    If you happen to play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is:


    - Open the game app

    - Tap on the? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and hit "Contact Us"


    Hope this helps :) 


Hey! Would you like to give us your opinion?