“No connection to internet”. - Reported!

DebbieDelta82 · January 2020

I’ve been dealing with this exact same issue as of last weekend (1/11-1/12). It started with Pet Rescue, which said I wasn’t connected to the internet (but I am)! My internet is working great and my mobile phone is connected regardless of the program saying it’s not connected. After verifying the internet is working, I checked to see if the Pet Rescue app is using the correct version, and checked my iPhone 7’s windows app and all are current.

I then signed into King.com to see if that would help. I have an existing King.com sign-in and use this site as the main place to save my progress, but it wouldn’t accept my password! So I updated the password. Pet Rescue says it still isn’t connected to the internet. (None of my progress shows and I can’t buy anything! UH OH — YOU'RE LOSING INCOME!) Now the King.com app keeps automatically signing me out after viewing a couple pages.

The access through King.com gives me the same error messages as FB, but one difference is FB says I’m signed in to Pet Rescue and keeps asking me to sign in even though the app says I’m signed in. When I try to log off, it won’t allow me to, and says I’m not connected to the internet! Kinda funny, but not!

Personally, I think this has something to do with the FB integration, since it started around the same time I was trying to login to FB to save my progress. (Yes, I’m paranoid about losing my progress!) I’m also having the same problems on the other King game I play regularly, CC Soda.

Of note I’ve also restarted and rebooted my phone without any improvement. And I also have the games set up to backup onto my iCloud account every night (although I don’t know if that saves my progress?)

Please help. I don’t want to lose my progress on either game. On Soda, I’m on 1989; on Pet Rescue, I’m on 2050. I also play Candy Crush (704) and Jelly (353), which don’t appear to have the same issues, but I also haven’t played them since all this started.

Thank you!

tholbrook64 · January 2020

Same with mine..same exact thing as mine ..I still play Evey now and then...but I take my money to other games now..can't purchase nothing on any of my King games..I've had this problem since Sept 2019. I have begged for help.. nothing fixed after all of this time..don't really care anymore...I'm planning on purchasing a new Android phone in the very near future...when I do..I know I'll be sent back to the level one on both candy crush and jelly...that's not going to happen ..I'm past 1500 mark...so after the new phone..I'm done with Kings games..I won't even waist my time downloading them again...it was a total blast for 5 years of playing! Absolutely loved playing...but good things I guess come to end.

yorkshiregirl · January 2020

See previous comments about this. Try deleting and re installing. You will loose your bonuses but not your progression.....well that’s what happened for me.... There doesn’t seem to be any permanent fix for this from King!! Good luck 😉

amandae595 · January 2020

I, too, have no internet connection. This has been the case for about three months now. The problem started when I deactivated my Facebook account. Before deactivating my account though, I did remove access permission to facebook to my game. Now, I cannot connect at all. The game is far less fun now. Wish there was a fix.

Pollyo1967 · January 2020

I've had the "no internet connection" issue for about a week. But I am connected and ha

Image: https://us.v-cdn.net/6030983/uploads/editor/mt/2veg90v6dkqm.png

ve no problem with any other game only Candy Crush Soda Saga says I'm not connected.

Sukanta_Biswas · January 2020

Pollyo1967 said:

I've had the "no internet connection" issue for about a week. But I am connected and have no problem with any other game only Candy Crush Soda Saga says I'm not connected.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

Click ‘Renew Access’ to reactivate the app’s permissions.

Let me know.

Becky_Betar · January 2020

Why does my game tell me that things will be saved when I sign onto the internet? The laptop automatically signs onto the internet.

whatsup · January 2020

game says no internet connection and my wifi is connected, it's the game

whatsup · January 2020

aggervaited,

whatsup · January 2020

whatsup said:

aggervaited,

KingChewy · January 2020

Hi @whatsup - welcome to our friendly community. Unfortunately this is an ongoing issue the studio is aware of and actively trying to fix. There is a main thread here - https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported-under-investigation#latest

Please repost your comment here to stay connected to any announcements on progress. Per community guidelines we will now close this duplicate issue post. Thanks for understanding! 🙏🏻

KingChewy · January 2020

Hi @Becky_Betar - welcome to our friendly community. Unfortunately this is an ongoing issue the studio is aware of and actively trying to fix. There is a main thread here - https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported-under-investigation#latest

Please repost your comment here to stay connected to any announcements on progress. Per community guidelines we will now close this duplicate issue post. Thanks for understanding! 🙏🏻

QueenB · January 2020

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

whatsup · January 2020

game is fixed for now thank uou,,

whatsup · January 2020

Love playpen candy crush soda,,

“No connection to internet”. - Reported!

Answers

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