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When will New Levels be Available????? (Issue Solved)!

DebbieD_2
DebbieD_2 Posts: 13

Level 2

edited January 2020 in Support
I'm at level 4255. I have made sure that I have updated Candy Crush Soda through the Microsoft store, but there aren't any updates. I purchased the $64.99 to play better before getting to level 4255 and lost hours and free lives playing time when I reached the level 4255. I lost money and can that be fixed? When will the new levels be up? I have waited for 2 weeks.

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Answers

  • Spinnifix
    Spinnifix Posts: 25,430
    Hello and welcome to this community



     I am happy to pass your question on to @QueenB.


     You can definitely te@QueenB




      Good luck & have a nice day
  • QueenB
    QueenB Posts: 15,430
    Hi @DebbieD_2!

    The was an update today so can you check again and see if you have it? If not, could you do me a huge favor and send me a screenshot of the game map so I can have a closer look?

    For any guidance, please visit this useful website: www.take-a-screenshot.org

    Thanks :) 
  • DebbieD_2
    DebbieD_2 Posts: 13

    Level 2

    edited January 2020
    Hi @QueenB and Thanks for looking into this!! I checked and I have no updates in the Microsoft store. Here is the screen shot. 


  • Michael_Dyess
    Michael_Dyess Posts: 47

    Level 3

    edited January 2020
    Debbie, I'm at the same level and nothing new yet and it's now Friday night...  I've also played level 4255 over and over till I'm blue in the face and it keeps showing up as an unplayed level...
  • DebbieD_2
    DebbieD_2 Posts: 13

    Level 2

    Michael, I did complete level 4255...got 3 stars but didn't give me my tickets and no more levels....
  • Michael_Dyess
    Michael_Dyess Posts: 47

    Level 3

    I've done all I can do for now...  Apparently there's a glitch somewhere...  Also, apparent is the fact that Soda starts off in landscape mode, then switches to portrait during level display...  I have to manually tilt my ipad to landscape to go back to playing mode...  According to QueenB this will now be the norm...
  • DebbieD_2
    DebbieD_2 Posts: 13

    Level 2

    I play on my pc and don't have that problem. 
  • bullywooly
    bullywooly Posts: 73

    Level 3

    I hate, hate, hate this portrait rubbish, don’t keep meddling with not is broken
  • _72_
    _72_ Posts: 8

    Level 2

    Wait... I can't see the bubblegum hill event on my computer, how can you get it?
  • QueenB
    QueenB Posts: 15,430
    Thanks, @DebbieD_2!

    Would you also mind getting back to us with your User ID and the game app version you have installed? 

    How to find Game app version: 

    Go to Settings > application settings > manage application then tap on the app. It'll say the version you are running under the name. You shouldn't have to check though; If the app in the market doesn't say "Installed" then you don't have the most recent version.

    Thanks :) 

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