👉New feature: Egg Hunt!🐣 Celebrate Spring! I 👑 The Nobel and Royal Path Check it out here!

Purchase

vlane56vlane56 Posts: 2 New Bee
I purchased a $16.99 package and did not receive my 24 hrs of play.

Answers

  • luvlechicluvlechic Posts: 6 Level 2
    I feel that we shouldn't have to pay to open the piggy bank since we are rewarded from our points. 
  • yessicasooner1yessicasooner1 Posts: 1 New Bee
    Paid 12.00 and didn’t get what I paid for
  • YoscaYosca Posts: 866 Game Expert
    Hi guys welcome to the Community @yessicasooner1 and @vlane56 I am sorry to hear you didn’t receive what you’ve paid for 😢. 
    Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem!

    A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.

    Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
    When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.


    In the meantime please try the following troubleshooting steps:

    • Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
    • Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
    • Make sure you are logged into your App Store with the same account with which you made your purchase

    After you do this, there is a good chance that you got your purchase through and complete.

    Still not receiving? You can contact the Player Support by the “contact us” below the page or if you play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is:


    - Open the game app

    - Tap on the? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and hit "Contact Us"


    🌟Every cloud has a silver lining🌟

    Carpe Diem

    Find out more about the King Community here.

  • vlane56vlane56 Posts: 2 New Bee
    Rebooted my phone. Still did not get what I purchased. 
  • YoscaYosca Posts: 866 Game Expert
    So sorry this didn’t help. We do not handle lost purchases here in the Community but Player Support does so you need to get in touch with them.  You can use this link  https://soporto.king.com/contact  If you play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is:


    - Open the game app

    - Tap on the? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and hit "Contact Us"


    🌟Every cloud has a silver lining🌟

    Carpe Diem

    Find out more about the King Community here.

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Leaderboard