Why do I still have the same problem?

raniarareb · January 2020

i've received a mail that my issue was solved, but I found it wasn't.
Issue # RE: (9111912)
Any help please?

Yosca · January 2020

I understand how inconvenient it is that nothing has changed, but please give it some time. If I can help you with something else, don’t hesitate to do so. Have a nice evening/day 🙂

Yosca · January 2020

Hello and welcome to the Community @raniarareb. I am sorry to hear that your problem is still there 😢. If I understand you correctly you’ve got an email from Player Support that the problem was solved? Unfortunately, we at the Community can't see Player Support responses, so I'll have to ask you to respond back to Player Support.

raniarareb · January 2020

I responded back to Player Support, but still nothing was solved

Yosca · January 2020

This can take some time. When did you respond back?

raniarareb · January 2020

About an hour ago

Yosca · January 2020

I understand how inconvenient it is that nothing has changed, but please give it some time. If I can help you with something else, don’t hesitate to do so. Have a nice evening/day 🙂

Why do I still have the same problem?

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