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All levels lost

jimbojak
jimbojak Posts: 2

Level 1
in Support

I changed my email address and lost all my levels(back to level 1). I was over a 1000+ levels.

Is there any way to restore my levels?

Best Answers

  • Spinnifix
    Spinnifix Posts: 25,430
    Answer ✓

    Hello and welcome to this community @jimbojak


    I'm sorry you have a problem. You have to play the 1st level again and finish it and then update your game and clear the cache. Then it should be okay again. If not, please report back.


    Thank you and good luck

  • Yosca
    Yosca Posts: 17,873
    Answer ✓

    Hello and welcome to the Community @jimbojak You can change your email address and keep your levels, but you need to follow the steps:

    How do I change my King account password or email address?

    Changing your King account password or email address is a 7 step process. Here are the steps:

    1. Go to www.king.com in a web browser.
    2. In the top-right menu, click on "Games".
    3. Click on any game (it doesn't matter which!)
    4. In the top-left corner, click "Log in".
    5. Enter your details to log in, then go back up to the top-left of the page and click on "Settings".
    6. Click on "Account". You will be prompted to type your password again.
    7. You will then see an "Account Settings" page where you can change your email address and password.

    Good luck!

Answers

  • lp06
    lp06 Posts: 18

    Level 2

    Say that in the help section

  • Spinnifix
    Spinnifix Posts: 25,430
    Answer ✓

    Hello and welcome to this community @jimbojak


    I'm sorry you have a problem. You have to play the 1st level again and finish it and then update your game and clear the cache. Then it should be okay again. If not, please report back.


    Thank you and good luck

  • Yosca
    Yosca Posts: 17,873
    Answer ✓

    Hello and welcome to the Community @jimbojak You can change your email address and keep your levels, but you need to follow the steps:

    How do I change my King account password or email address?

    Changing your King account password or email address is a 7 step process. Here are the steps:

    1. Go to www.king.com in a web browser.
    2. In the top-right menu, click on "Games".
    3. Click on any game (it doesn't matter which!)
    4. In the top-left corner, click "Log in".
    5. Enter your details to log in, then go back up to the top-left of the page and click on "Settings".
    6. Click on "Account". You will be prompted to type your password again.
    7. You will then see an "Account Settings" page where you can change your email address and password.

    Good luck!

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