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Select this option if you are playing on an Android device and playing through Facebook.
Select this option if you are playing on an Apple device and playing through Facebook.
If neither of these apply to you, please let me know which device you are using and I can try to further assist you.
Thank you!
Hello, @kimmykim2! Welcome! 👋
Based on what you have said, I assume you are playing Candy Crush Soda Saga through Facebook? If you have already tried the troubleshooting steps described in this thread, the next step would be to check and make sure your app permissions haven't expired. When you give an app access to your Facebook account, that access expires after 90 days. Once it passes that date, the app loses access to your account, which may stop it from working as intended. Please try following the instructions here on how to renew access to your account.
If you are still unable to retrieve your game progress after trying these steps, please leave your User ID, along with your device details and the game app version you are using. With this information I can get in contact with the CM team and they can further assist you. You can find your User ID by opening the game app, clicking on Profile and tapping on the King logo at the top of the window. I also need to know if this is the same device you have been using right along, or if you have recently switched to a new one?
Thank you! 🙂