@QueenB I am having a big issue with these missing features. Yesterday was the last day of a Weekly Contest (ending in 2/23/2020), which I won. I had logged off the for dinner with 48 minutes remaining in the contest, and when I logged back on at 7:00 PM EST (the time the contest normally ends and prizes are given out to the top three players) my map was bugged and all the special features were missing. Mr Toffee's Fair, Soda Squad, Episode Race, Weekly Contest and Treasure Goblin were all missing, and the background of the map was incorrect. Therefore, I was not announced the winner of the Weekly Contest and I could not receive my prizes. I had tried re-launcing the game multiple times (I play on a PC with Windows 10), but no change. I took a screenshot of my current number of prizes, hoping that the following day (today) I could compare the numbers and see if I got the prizes overnight. Unfortunately, today I launched Soda Saga and there has been no change. All the special features are still missing, the map is still incorrect and I have not been announced the winner of the Weekly Contest to receive my prizes. I have re-lauched the game over and over for a half hour and nothing changes. I tried launching Soda Saga from Facebook and I was announced the winner on that platform. So, after that I tried re-launching Soda Saga through the windows app store as usual, but still I wasn't announced the winner nor did I receive my prizes. I am in a bind. I worry that because my game is bugged, if I play any new levels/episodes, eventually a new Weekly Contest will begin (starting today 2/24/2020) and I will never receive my prizes from winning last week's Weekly Contest. For coming in first place I was supposed to receive one of each of the following: 1. Lollipop Hammer, 1. Stripped Lollipop Hammer, 1. Free Switch, 1. Coloring Candy, 1. Double Fish and 1. Color Bomb. Below I have included images of my amount of boosters from last night and today so you can see that they have not changed since yesterday.
P.S. For some odd reason, Facebook does not sinc correctly with my Windows App game. I have 5 Striped Candies, 54 Exploding Candies, 25 Color Bombs, 32 Coloring Candies and 22 Fish on my app, yet on Facebook it says I only have 3 or 4 of each Booster?
Since this is a Big Problem affecting so many players' game productivity and enjoyment, is it time to consult Stella from Bubble Witch? Maybe the solution is too difficult for mere mortals.
Similar issue here. I've lost Mr Toffee's Fair, Soda Squad, Episode Race, Weekly Contest and Treasure Goblin. Also, I was well in the lead for the Weekly Contest but didn't get credit. I'm on a PC, Windows 10. Not sure how to check the game version since I don't know how to "open the Store" as you requested. I love this game, but not loving this experience - especially how long it is taking to get answers and a fix.
Hi Pickles, I don't know how to open the store either. So I went to Settings; Apps I waited for CCSS to load. Advanced Options. It shows Ver #. Mine is 1.162.100.0
Yes I have Windows 10 PC. I have the same problems which started a few days ago. I lost weekly leaderboard, race to the finish, weekly game prizes, everything.
So how long does it normally take to 'hear back from the Studio'? It appears it's all about the windows 10 version. I've pretty well stopped playing except the daily 'freebie' since I can't pick up any rewards or anything.
When is this problem going to be fixed? It is ruining the game, everything is gone, nothing syncs right and it acts like I am disconnected when I am connected.
I have Windows 10 PC. I have the same problems which started on Friday night. I lost the weekly leaderboard, race to the finish, weekly game prizes, Mr. Toffee's Fair, Soda Squad, Episode Race, Weekly Contest - everything. I'm glad I'm not alone. Hopefully the problem gets fixed . . . quickly.
Thank you all for reporting the missing extra features while playing through the Windows 10 App!
So far we haven't been able to reproduce this issue so we could really use some extra details such as the Game App Version installed and screenshots of the game map so we can see that features are missing.
To find Game App version on Windows 10:
How to find Open the Store and sign in with the account you use to play the game.
In the search box, type the name of the game. For example, type Microsoft Solitaire Collection in the search box.
On the game detail page, the button will show Open if you have the latest version. If it shows Update, select it to update your game.
Never mind @dimore, I was able to find your previous post! We are currently collecting information about missing events and extra features while playing on Windows 10 so I'll move your post to the mane thread we have so you can follow up o the issue.
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
Answers
@QueenB I am having a big issue with these missing features. Yesterday was the last day of a Weekly Contest (ending in 2/23/2020), which I won. I had logged off the for dinner with 48 minutes remaining in the contest, and when I logged back on at 7:00 PM EST (the time the contest normally ends and prizes are given out to the top three players) my map was bugged and all the special features were missing. Mr Toffee's Fair, Soda Squad, Episode Race, Weekly Contest and Treasure Goblin were all missing, and the background of the map was incorrect. Therefore, I was not announced the winner of the Weekly Contest and I could not receive my prizes. I had tried re-launcing the game multiple times (I play on a PC with Windows 10), but no change. I took a screenshot of my current number of prizes, hoping that the following day (today) I could compare the numbers and see if I got the prizes overnight. Unfortunately, today I launched Soda Saga and there has been no change. All the special features are still missing, the map is still incorrect and I have not been announced the winner of the Weekly Contest to receive my prizes. I have re-lauched the game over and over for a half hour and nothing changes. I tried launching Soda Saga from Facebook and I was announced the winner on that platform. So, after that I tried re-launching Soda Saga through the windows app store as usual, but still I wasn't announced the winner nor did I receive my prizes. I am in a bind. I worry that because my game is bugged, if I play any new levels/episodes, eventually a new Weekly Contest will begin (starting today 2/24/2020) and I will never receive my prizes from winning last week's Weekly Contest. For coming in first place I was supposed to receive one of each of the following: 1. Lollipop Hammer, 1. Stripped Lollipop Hammer, 1. Free Switch, 1. Coloring Candy, 1. Double Fish and 1. Color Bomb. Below I have included images of my amount of boosters from last night and today so you can see that they have not changed since yesterday.
P.S. For some odd reason, Facebook does not sinc correctly with my Windows App game. I have 5 Striped Candies, 54 Exploding Candies, 25 Color Bombs, 32 Coloring Candies and 22 Fish on my app, yet on Facebook it says I only have 3 or 4 of each Booster?
- Report
1 · 1Helpful Woah! Sweet Love HahaSince this is a Big Problem affecting so many players' game productivity and enjoyment, is it time to consult Stella from Bubble Witch? Maybe the solution is too difficult for mere mortals.
- Report
0 · Helpful Woah! Sweet Love HahaThis has been going on since Friday night - time to get it fixed - I've updated and rebooted and nothing is working.
We all can't be crazy
- Report
0 · Helpful Woah! Sweet Love HahaSimilar issue here. I've lost Mr Toffee's Fair, Soda Squad, Episode Race, Weekly Contest and Treasure Goblin. Also, I was well in the lead for the Weekly Contest but didn't get credit. I'm on a PC, Windows 10. Not sure how to check the game version since I don't know how to "open the Store" as you requested. I love this game, but not loving this experience - especially how long it is taking to get answers and a fix.
- Report
0 · Helpful Woah! Sweet Love HahaHi Pickles, I don't know how to open the store either. So I went to Settings; Apps I waited for CCSS to load. Advanced Options. It shows Ver #. Mine is 1.162.100.0
Hope that helps you. I love this game, too. Wendy
- Report
1 · 1Helpful Woah! Sweet Love HahaHello,
Yes I have Windows 10 PC. I have the same problems which started a few days ago. I lost weekly leaderboard, race to the finish, weekly game prizes, everything.
Please advise.
- Report
1 · 1Helpful Woah! Sweet Love HahaHow to open the store open the quote.
✨Carpe Diem✨
You can vote HERE for an improvement of the Swedish Fish
Find out SODA fun, contests, news, badges HERE
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0 · Helpful Woah! Sweet Love HahaSo how long does it normally take to 'hear back from the Studio'? It appears it's all about the windows 10 version. I've pretty well stopped playing except the daily 'freebie' since I can't pick up any rewards or anything.
- Report
1 · 1Helpful Woah! Sweet Love HahaGotcha, I was definitely over thinking it! Now. What "map" am I taking a screen shot of? I'm probably overthinking too! :P
- Report
0 · Helpful Woah! Sweet Love HahaWhen is this problem going to be fixed? It is ruining the game, everything is gone, nothing syncs right and it acts like I am disconnected when I am connected.
- Report
0 · Helpful Woah! Sweet Love HahaHello,
I have Windows 10 PC. I have the same problems which started on Friday night. I lost the weekly leaderboard, race to the finish, weekly game prizes, Mr. Toffee's Fair, Soda Squad, Episode Race, Weekly Contest - everything. I'm glad I'm not alone. Hopefully the problem gets fixed . . . quickly.
- Report
0 · Helpful Woah! Sweet Love HahaI downloaded the game from windows store, for windows 10 on my PC , It seems like you are asking us the same questions over and over.
- Report
0 · Helpful Woah! Sweet Love HahaThank you all for reporting the missing extra features while playing through the Windows 10 App!
So far we haven't been able to reproduce this issue so we could really use some extra details such as the Game App Version installed and screenshots of the game map so we can see that features are missing.
To find Game App version on Windows 10:
Thanks for your collaboration 🙏
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6 · 1Helpful Woah! Sweet Love HahaNever mind @dimore, I was able to find your previous post! We are currently collecting information about missing events and extra features while playing on Windows 10 so I'll move your post to the mane thread we have so you can follow up o the issue.
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaI have the same problem 😥
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0 · Helpful Woah! Sweet Love Haha