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No day bonuses

ReP
ReP Posts: 14

Level 2
in Support

Hi, since last Sunday I do not receive day bonuses when opening the game on a new day. Did you remove this feature, or is it a problem with my smartphone/account? Decice and app have all updates installed.

ยซ1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited March 2020

    Hi @ReP

    Welcome back to the Friendly King Community's Candy Crush Soda Saga forum.

    In some cases such problems may be due to temporary problems.

    Right now, I'm asking you to check the steps below.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    Your Daily Bonus may be returned after doing so.

    Please let me know.

  • ReP
    ReP Posts: 14

    Level 2

    Hi Sikanta, will I keep my booster and level when I log out? Thank you!

  • ReP
    ReP Posts: 14

    Level 2

    Sorry, Sukanta, for mistyping your name!

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Hi @ReP

    In order to log out and login, your boosters not be harmed.๐Ÿ˜Š

  • ReP
    ReP Posts: 14

    Level 2

    I followed exactly your advice, nothing changed - no bonus for today ๐Ÿ˜ž

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Hi @ReP

    Please do not despair. Wait another day if the Daily Reward doesn't come back then let me know.

    I will report the problem to my team.

    Thank you and have a good day.๐Ÿ˜Š

  • ReP
    ReP Posts: 14

    Level 2

    Ok, Sukanta, I will wait snd see.

    Thank you for the moment and have a godd day, too.

  • ReP
    ReP Posts: 14

    Level 2

    New day, no bonus ๐Ÿ˜ข๐Ÿ˜ข

  • bearwithme
    bearwithme Posts: 16,685

    Hello @ReP - can you please provide some additional information? What is the make and model of your phone and what software version are you using. The more information that can be provided to the studio the better. I play on an iPad mini5 and I am still getting my daily rewards.

  • ReP
    ReP Posts: 14

    Level 2

    The phone is a Samsung Galaxy S9 (SM-G960M), software is Android 10. Please let me know if you need further details. Thanks.

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