Candy crush soda

phill75 · March 2020

Everytime I complete a level I have to uninstall the game and then reinstall it to play the next level as I cant get into the next level until I have reinstalled it

Sukanta_Biswas · March 2020

Hi @phill75

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Please provide as much information as we can for this issue as well as a screenshot or and I will happy to help look into it. For instructions on how to take a screenshot please visit HERE.

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/285756/candy-crush-soda

Tell me a little bit about the problem you're experiencing after passing a level.

Show me the level crown screenshots before the game and after the game.

phill75 · March 2020

It doesnt do it after every level but I complete a level it shows me on the next level but I cant click on it to play it's like the screen is frozen.

This is a screenshot when I cant click on anything or go back I have to close the app and reopen it to get back to then home screen

Screenshot_20200328-101835_Candy Crush Soda.jpg

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/652263#Comment_652263

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-apple-device

phill75 · March 2020

No it's not apple I have a samsung galaxy s9plus

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/652272#Comment_652272

Oh sorry 😂

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

phill75 · March 2020

I have done all of those before I asked for help when it happens only way I can get it to work is to delete the app and reinstall it but I'm not doing that over and over again

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/652275#Comment_652275

I have never received a report about this issue before and I will report it to my team.

However, I will ask you to check last troubleshooting.

Reset Google Playstore - Restart device - Reinstall Game App.

Candy crush soda

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