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No internet connection when I try to play arcade, but obviously connected as playing quests

13

Answers

  • ellie_12ellie_12 Posts: 1 Newbie

    Having same problem here...

    Hope this issue will fix soon.

    Btw, Thanks for giving us the 24hr unlimited lives! #StayHome

  • Hey! Would you like to give us your opinion?

  • XandaSoaresXandaSoares Posts: 1 Newbie

    Como faço para conectar o fliperama novamente?

  • stan1981stan1981 Posts: 3,417 Legend

    Try to restart ur phone. Check that u on the latest version n try again ... n try wifi n data

    Regards, 
    Stan
  • v33028v33028 Posts: 1 Newbie

    Why am I getting no internet connection when trying to play arcade, but I've collected my daily booster also refreshed my phone no change!!!!

  • k_mckinnonk_mckinnon Posts: 1 Newbie

    Not getting an internet connection in candy crush soda.

  • lovelytlmlovelytlm Posts: 3 Newbie

    Bummed with the no internet connection issue

  • pamalaasburypamalaasbury Posts: 2 Newbie

    Help! Can’t play in Jimmy’s arcade. Keeps telling me no internet. What to do

  • pamalaasburypamalaasbury Posts: 2 Newbie

    Oops! Meant Jimmy’s arcadd

  • Lola_PopLola_Pop Posts: 6,020 Community Manager

    Hello Sodalicious people!

    Thank you so much for letting us know about this! We'll gladly investigate this problem. 🕵️

    But first please check the following to make sure that your connectivity is as good as it gets.

    What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 


    These are the recommended steps which have helped many players:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.


    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    Clear cache from your Safari (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.


    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here


    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"


    Thanks for your cooperation!❤️


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  • LINDARAZOR1LINDARAZOR1 Posts: 68 Level 3

    I am online but keeps telling me that I'm.nit connected to the internet which I am, I'm writing here and Netflix....is there a problem or update? If anybody else having this issue, is there a way to get it activated again?

    Thanking you in advance

    Best.

  • Sukanta_BiswasSukanta_Biswas Posts: 19,277 Superstar

    This may be a temporary problem and an investigation is under way to determine the cause of the problem.

    You have to wait a bit.😎

    Thank you.


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    Find the wrong and chance to win some Gold bars.

  • YoscaYosca Posts: 2,665 Game Expert

    @Lola_Pop Everything works fine, internet connection is very good, game and device latest updates (although the game update on apple device always comes Thursday). As you can see, the exclamation point on Kimmy's Arcade misses what you get when you can play for free and at MR Toffee Fair there is an exclamation point. So connection is fine. Cleared cache logged out and logged into game, iPad rebooted, nothing helps.



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  • Lola_PopLola_Pop Posts: 6,020 Community Manager

    Thank you guys for the details and the screenshots! We've reported it to the Studio and hope to get an answer very soon! Stay tuned please and thanks for your patience!❤️


    Want to PLAY more?
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    🍮Play  Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga
  • lyly30lyly30 Posts: 0 Newbie

    Hi! I can't access kimmy'arcade. Although my wifi is connected and i receive other boosters, when i try to open kimmy's arcade icon it says "no internet connection.try again later". I restarted my phone, i reinstalled ghe application but i stil have the same problem. Do you know any solution?

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