Double charge
Level 2
I was charged twice in April 12 for the $99 deal.
Comments
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How exactly were you charged money while playing a free game?
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Hello @Kathy_Zarka and welcome to our Community!!
Here in the Community we don't manage purchase issues- just contact us here and we'll help you out!
Cheers!
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I love this game
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Wow 😊I love this game too.❤️
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In response to "how exactly I was charged" My checking account is linked to the game through my debit card. $99 was taken out twice on April 12. I saw this in my bank statement.
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If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
You can contact our Player Support directly HERE.
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I did click on first the blue gear and next the orange question mark. That did not bring up the promised contact form to report my issue
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Thank you.
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