Double charge

Kathy_Zarka · April 2020

I was charged twice in April 12 for the $99 deal.

Dirty_Nurse · April 2020

How exactly were you charged money while playing a free game?

Lola_Pop · April 2020

Hello @Kathy_Zarka and welcome to our Community!!

Here in the Community we don't manage purchase issues- just contact us here and we'll help you out!

Cheers!

Babitasoni · April 2020

I love this game

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/683531#Comment_683531

Wow 😊I love this game too.❤️

Kathy_Zarka · April 2020

In response to "how exactly I was charged" My checking account is linked to the game through my debit card. $99 was taken out twice on April 12. I saw this in my bank statement.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/684144#Comment_684144

If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

You can contact our Player Support directly HERE.