Levels keep repeating!

Everytime I "retry" a level, it gives me the exact same board. All the candies are in the same place. I have to close the game and restart everytime I retry a level. I tried uninstalling and reinstalling which did nothing but take away all my boosters. Emailed support and just get a canned message that tells me to sign up for the forum. Anybody else having this issue? I can't imagine I'm the only one.