Candy Crush Soda Saga freezes on Facebook-- Fixed!

feth · April 2020

Mine just keeps dropping out, halfway through the game it as soon I start a new life, using all my lives and I’m on an iPhone

Lola_Pop · April 2020

Hello @Pukkie and welcome to the Community!!

I'm sorry you cannot load the game on your PC- let's see if we can get you back on track.

Are you playing through Facebook? Do you get any error message?

I'd suggest you try these steps first of all. If they don't work, please let us know. and we'll investigate further😊

AniaUrban · April 2020

Those steps don't work.

jo45 · April 2020

having same problem

Pukkie · April 2020

Till last night I play every day now He don't load see screen shot plaese help

Play trough facebook windows 10 everithing is op to date.

error.png

Mattaneeya · April 2020

Help me Pls!!!

I'm playing about level 2500++ on Candy Crush Soda. But now I don't know what's happen? It's start at Level 1. Help me pls'

I feel torture, I feel like dying. I want to play it.

And This's Proof of purchase in game.

plsssss...

(Edit by CM: Personal Information)

Thank you very much.

Lola_Pop · April 2020

Hello dear Soda Community crew!!

We're investigating the issue. Can you please help us?

Please let us know:

the make and model of the device you're using
the version of the OS (if possible)
the version of the browser you're using
if you're using a Mac computer, it would be great of you could provide a screenshot of "About this Mac"just like the following:

Just select the Apple on the top left corner and "About this Mac" 😊

Thanks a lot for your cooperation! ❤️

Lola_Pop · April 2020

Hello again!!

The Studio has informed us that the issue has been solved now. Can you guys confirm this, please? 😊

Thank you!❤️

AniaUrban · April 2020

No :/

Roxanne_Shields · April 2020

Clearing the cache in Firefox worked. I hit all keys: shift, control, delete to get to it. I'm playing on Facebook, I forgot to mention. Thanks for your help.

Candy Crush Soda Saga freezes on Facebook-- Fixed!

Answers

Hello dear Soda Community crew!!

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