Tiles are ticked, internet is connected and Facebook is logged in but can't get the reward

Chenara · April 2020

Screenshot_20200423-220127_Candy Crush Soda.jpg

My internet is connected and working, I've tried restarting and logging out and back in again but I still get an error message about all the tiles being ticked but I can only collect the reward when I log in again because the internet is disconnected. Everything else is working.

Spinnifix · April 2020

Hello and welcome to this community

Please refresh your game and clear the cache and restart. It can be a time delay, please don't worry. Just keep playing and it will be solved.

Good luck

Fineprint_ · April 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/291805/tiles-are-ticked-internet-is-connected-and-facebook-is-logged-in-but-cant-get-the-reward

Are the tile grouped diagonally? I had an issue until I found out it only counts if it is horizontal or vertical.

Tiles are ticked, internet is connected and Facebook is logged in but can't get the reward

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