No Internet connection; under investigation
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Hello,
We are investigating why some players are losing their Internet connection in the game, and there seem to be different issues depending on the error message you're receiving.
1.- If you receive the message: "There was a connection error. Try again in a bit" when you try to log into your account, this is something happening across games; our technical team is trying very hard to find a solution.
2.- If you cannot claim your rewards or access a feature because of a message stating you have "No Internet connection". In this case, please follow these steps as they solve most of the issues:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app.
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