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No Internet connection; under investigation

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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Slow internet can cause such problems so you can check back in a few hours.😎

  • cheeky1
    cheeky1 Posts: 4

    Level 1

    Thank you for the response but all my other King games like Farm Heroes or Candy Crush are working fine. And I’ve been constantly checking since about 9:00 am yesterday morning. Always the same issue. I don’t think it’s my internet speed as all other sites are fine.

  • Sick99
    Sick99 Posts: 1

    Level 1

    It is definitely something with the game Farm hero saga and Candy Crush soda are the two that wont connect. All other games connect no problem

  • cheeky1
    cheeky1 Posts: 4

    Level 1

    Third day with no internet connection on candy crush soda saga, since early on April 28. All my apps are up to date and all my other games are working well. Any ideas on what to do now?

  • ajmclean
    ajmclean Posts: 2

    Level 1

    Bonjour

    J ai le meme probleme que cheeky1

    Probleme de connection internet

  • monsterarmy90
    monsterarmy90 Posts: 11

    Level 2

    Why is candy crush soda telling me that there is no internet connection when I clearly have connection cause my service on my phone is Active?.

  • PummyRaj
    PummyRaj Posts: 44,137

    Hello @monsterarmy90 A Warm Welcome to our friendly King Community πŸ€—

    I am very sorry to hear about the issue in your game!

    Few questions for my clarification as well as to understand more about the issue...

    1) Are you having this issue ONLY in Soda or other games too?

    2) Are you seeing "no internet" message while collecting a prize or while making a purchases or even to enter into the game?

    3) Are you receiving the events like "Mr. Toffee Fair", "Soda Squad", Bubble Gum Hill, etc., features normally OR you are not receiving any of those?

    4) When are you seeing this "no internet connection" message?


    Can you please answer all of these and clarify for me? You can simply type your reply in the comment box given below.

    Talk to you soon! Have a great day and wonderful rest of the week! 🍬

  • monsterarmy90
    monsterarmy90 Posts: 11

    Level 2

    Well I am having the same problem with the other 3 candy crush games also.

  • tiny3975
    tiny3975 Posts: 0

    Newbie

    The game is saying there is a connection error But my internet and WiFi is good

Hey! Would you like to give us your opinion?