Unable to connect to internet

amandae595 · May 2020

How will uninstalling and reinstalling a game fix internet connection problem? I don't want to start at level 1.

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/293413/unable-to-connect-to-internet

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Have you ever saved this game on Facebook or Kingdom before?

Which device you're using for this game?

amandae595 · May 2020

Yes. I used to connect through Facebook, but disabled my Facebook account. Before disabling, I removed candy crush soda from list of apps opened with Facebook. Thanks for answering so quickly, Sukanta_Biswas!

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/722331#Comment_722331

Your game has not been saved since you blocked your Facebook.

You create a Facebook or Kingdom account and connect to the game.

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

amandae595 · May 2020

Sukanta_Biswas, I'm sure my game is being saved. I can complete levels and close the app, reopen the app and play where I left off. But, I still get error messages saying I have no internet connection. Also, I cannot make purchases, get prizes, everything I could do with a connection. I have sent an email to player support. Thanks again for answering so quickly. You're a gem!

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/722393#Comment_722393

The problem has already been reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.😊

amandae595 · May 2020

Okay. Well, I've had this problem for about a year now, but I am glad it's being worked on. Thanks for answering.

Unable to connect to internet

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