Bubblegum Hill prizes not being received- Under investigation!

I haven't received the winnings from winning Big 5 level King special on the weekend(6 lolly pops). This happened three times. Received bars one time. Was only one gold bar over a 2 hour period. Other 2 times received no gold bars. Then purchased the $3.99 option, which was an hour for everything, 1 stripe and solid lolly pop, 1 hand switch, and 10 gold bars. Instead got a completely different purchase which I never would have bought. Pls help fix this problem for me. Thank you,

Scott Wilkin

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

HERE you will find detailed information on how to solve any problem regarding your purchase.

The same thing happened to me :(

It happened again. So now I didn‘t receive a total of 12 lollipops.

Matter needs to be checked immediately.