Level 657 not working properly (UNDER INVESTIGATION)

PummyRaj · May 2020

You are on Windows 10 or iPad? If you have Windows 10, can you please check there and confirm whether it is working or not?

It will be easy for me to report this which devices are having issue.

Thanks a lot & talk to you soon 🤗

Yosca · May 2020

Oh no I am sorry @PummyRaj I only play on mobile device (iPad) so I can’t confirm 😔

Yosca · May 2020

Can you tell me on what device are you playing? It appears this level should be okay on Win 10. So please let us know what device you are on?

PummyRaj · May 2020

Hello @ezequiel2010 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

Can you please confirm the device you are using? Is it an Android OR Apple OR laptop? If computer, are you using a Browser like Chrome, etc., OR Windows 10?

I have just played the level on PC and iPad... iPad has the same problem as yours, but on PC, the level is working fine!

So, knowing your device will help me to report the issue to the team to check into it!

Thanks a lot & talk to you soon!

PummyRaj · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/731321#Comment_731321

No problem dear 🤗

I remember you use iPad. But, was not sure about Windows 10, hence asked.

I will check into it within next few hours 👍️

ezequiel2010 · May 2020

Im using android

radijator24 · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/731325#Comment_731325

I play on laptop, Win 10 and it is not okay :(

PummyRaj · May 2020

Thank you for confirming your device @ezequiel2010 👍️

PummyRaj · May 2020

Hello @radijator24 Hearty Welcome to our wonderful King Community 🤗

First of all, Thank you for confirming your device.

I am sorry to know that Windows 10 is also not working! Since you are on a computer, do you think you can play the level on either King.com OR on Facebook or a browser like Chrome OR Edge OR another browser that is available to you?

radijator24 · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/731365#Comment_731365

Hello, hello :)

I try on firefox and FB, and it does not go from this level, but from the beginning. So, I have to wait for the technical team to solve the problem

Level 657 not working properly (UNDER INVESTIGATION)

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