Level 657 not working properly (UNDER INVESTIGATION)

Lilaq · May 2020

Hi! I'm sorry to hear about this, we're working on a solution, I'll let you know as soon as it has been fixed!

blkwydow86 · May 2020

I'm also have the same problem. No bottles on level 657 to move on. I'm on an Android.

PummyRaj · May 2020

Hello dear @Lilaq Hearty Welcome Back to this Wonderful Community 🤗

That is very sweet of you 😍

Hope the issue will be resolved today and the players can enjoy their games again!

blkwydow86 · May 2020

What about all the time lost waiting for y'all to fix it? I paid for 24 hours of stuff and now I can't play so I paid for nothing because I can't move past Level 657 on my Android. Are y'all going to freeze my time or give me back my time? I love this game that's why I spent the money but I paid for something I'm not getting.

Lilaq · May 2020

Thank you @PummyRaj <3

This issue should have been resolved now! Our lovely support can assist with issues that this level error caused. Thank you for your patience and understanding ❤️

Lola_Pop · May 2020

Thanks, @Lilaq !! 😍

As our wonderful Kingster says, the issue is fixed 🙌

Please contact Player Support - through the contact form in your device's settings if you're playing on a mobile, or through this link- in case you've lost purchased Boosters or Gold Bars 😊

blkwydow86 · May 2020

It's still not working for me on Android. Do I need to reinstall or something? @Lilaq @Lola49

skididibump · May 2020

The email states to make sure you close out the app and then open it again after updating. I'm on an android. It worked for me since my game is on auto update. I hope this helps. @blkwydow86

The bottom columns should now have stripe candy / soda bottles on the picture instead of just stripes.

Screenshot_20200508-031631_Candy Crush Soda.jpg

blkwydow86 · May 2020

That worked! Thank you @skididibump! I thought I did have it on auto-update but apparently not. It wiped out all my boosts though but I'm contacting them about it. Thanks a bunch!

frezita96 · May 2020

Is anyone else having issues with level #657?

Iv’e looked at a few YouTube videos and it looks like the game is suppose to generate more soda pops to be able to free the teddy bears but my game is not doing this. Please see the picture below. It’s not giving me soda pops to use for the teddy bears to float up. I tried restarting my phone, and logged out, got rid of the app on my phone and redownloaded it but all it did was get rid of the lollipops I had.

Level 657 not working properly (UNDER INVESTIGATION)

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